RealWay Property Partners trading as RealWay Pty Ltd ("RealWay", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you engage with us, visit our website, or use our real estate services.

Who We Are

RealWay Property Partners trading as RealWay Pty Ltd provides residential sales, property management, leasing, appraisals and related real estate services throughout Queensland.

Website: https://toowoomba.realway.com.au/

What Personal Information We Collect

Depending on the services we provide, we may collect personal information including:

• Full name
• Residential and postal address
• Telephone number
• Email address
• Date of birth
• Driver licence, passport or other identification documents
• Financial information and banking details
• Employment and income information
• Rental history and tenancy information
• Property ownership information
• Information relating to buying, selling or leasing property
• Inspection registrations and attendance records
• Communications with us, including emails, telephone calls and enquiries
• Information submitted through our website forms
• Any other information you provide that is reasonably necessary for us to deliver our services

How We Collect Personal Information

We generally collect personal information directly from you when you:

• contact us by phone, email or in person
• submit an online enquiry
• request a property appraisal
• register for an inspection
• submit a rental application
• submit an offer to purchase property
• engage us to sell, lease or manage property
• subscribe to receive marketing communications
• interact with our website

We may also collect information from third parties where authorised or permitted by law, including:

• landlords, vendors, purchasers or tenants
• referees
• employers
• conveyancers and solicitors
• mortgage brokers
• government agencies
• property databases
• identity verification providers
• publicly available sources

Why We Collect Your Personal Information

We collect, hold and use your personal information so we can:

• provide our real estate services
• manage the sale, purchase, leasing and management of property
• verify your identity
• process rental applications
• comply with anti-money laundering and other legal obligations
• communicate with you
• respond to enquiries
• arrange inspections and appraisals
• prepare contracts and tenancy documentation
• administer payments and accounts
• improve our services
• comply with legal and regulatory requirements
• send marketing communications where you have consented or where otherwise permitted by law

If you do not provide requested information, we may be unable to provide some or all of our services.

Direct Marketing

We may send you information about our services, properties, market updates and other promotional material where you have consented or where permitted by law.

You may opt out of receiving marketing communications at any time by:

• clicking the unsubscribe link in our emails
• contacting our office
• updating your communication preferences

Opting out of marketing communications will not affect service-related communications that we need to send you.

Website, Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We use Google Analytics to collect aggregated website usage information. This information helps us improve our website and services and does not generally identify you personally.

You may adjust your browser settings to disable cookies; however, doing so may affect website functionality.

Disclosure of Personal Information

We may disclose your personal information where reasonably necessary to provide our services or where required or authorised by law. This may include disclosure to:

• vendors, purchasers, landlords and tenants
• conveyancers and solicitors
• mortgage brokers and finance providers (where authorised)
• valuers, surveyors, building and pest inspectors
• contractors and maintenance providers
• government authorities and regulators
• our accountants, auditors, insurers and legal advisers
• information technology and cloud service providers

We also use trusted third-party service providers to assist in operating our business, including:

• PropertyMe (property management software)
• REX (customer relationship management and agency software)
• Realworks (digital transaction and document management)
• AMLHUB (identity verification and compliance services)
• 2Apply (rental application platform)
• Microsoft 365
• Xero
• Google Analytics
• ActivePipe

These providers may collect, store or process personal information on our behalf in accordance with their own privacy obligations and applicable laws.

Overseas Disclosure

Some of our third-party service providers use cloud-based systems that may store or process personal information outside Australia.

We are not always able to specify the exact countries this occurs in, as this depends on each provider's own infrastructure and may change from time to time.

Where personal information is disclosed overseas, we take reasonable steps to ensure that our service providers protect your information in accordance with Australian privacy laws or comparable privacy protections.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Security measures include:

• secure electronic systems
• password-protected databases
• access controls
• secure cloud-based storage
• staff access limited to those who require the information to perform their duties

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

Retention of Personal Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.

When personal information is no longer required, we securely destroy or de-identify it where permitted by law.

Access and Correction

You may request access to the personal information we hold about you or request correction of inaccurate or incomplete information.

Requests should be made in writing using the contact details below.

We will respond within a reasonable time and in accordance with the Privacy Act.

Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us using the details below.

We will investigate your complaint and aim to respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact Us

RealWay Property Partners trading as RealWay Pty Ltd

295 Ruthven Street, Toowoomba City QLD 4350

Website: https://toowoomba.realway.com.au/

Phone: (07) 4638 4400

Email: sales.pp@realway.com.au