How often are routine inspections completed?

Every 4 months, starting after your first inspection once a tenant is secured. Each inspection produces a detailed report with comprehensive photos.

What do you actually check during an inspection?

Everything that affects your asset. Our inspections cover:

How quickly do you respond to landlord enquiries?

Same day, if you contact us before 2:00pm on a business day.

Are all enquiries handled by your local team?

✓ Yes. RealWay is locally owned and operated. Every landlord and tenant enquiry is answered by someone on our team, not a call centre, not an interstate office.

When do you proactively get in touch with landlords?

We communicate at every meaningful point: tenant selection, routine inspections, lease renewals and end of tenancy, breaches including rent in arrears, emergency and non-urgent repairs, tenant requests, and disputes.

How thoroughly do you screen tenants?

We verify rental history, current employment and income, search tenancy databases, and check a minimum of three references before recommending any tenant.

Do you evaluate financial stability?

✓ Yes. Current employment and income are verified for every applicant as part of our standard process.

What happens when rent is overdue?

We follow a clear, documented process from day one:

Do you represent landlords at tribunal?

✓ Yes. QCAT representation is available at $55 per hour.

Can you handle repairs on our behalf?

✓ Yes. We manage maintenance for you and always seek your approval before proceeding. In a genuine emergency where you're unreachable, we’ll act in your best interest and keep you across everything.

Can tenants reach you 24/7 for emergency repairs?

✓ Yes. 24/7 emergency repair contact is available to all tenants.

Are your contractors licenced and insured?

✓ Yes. All preferred contractors are insured.

Does one person manage everything for my property?

No, and that’s by design. We operate as a task-based agency rather than assigning a fixed portfolio to one manager. Your property is supported by a team of three specialists:

How many properties do you manage and what’s your arrears rate?

We currently manage 1,238 properties. Less than 1% of tenants are in arrears for more than 7 days, with a vacancy rate of 0.048% and an average of 6 to 12 days on market for rental listings.

What’s your average staff experience level?

Our team averages 10 or more years of experience each, with low staff turnover.

Where do you advertise rental properties?

We list on Realestate.com.au, the RealWay website, social media for select properties, and optional signboards. Every listing includes professional photography, flexible private inspections and open homes, and access to our active database of pre-qualified tenants.

How is rent collected from tenants?

Via our secure online tenant portal, with rent paid to landlords weekly, fortnightly, or monthly depending on your preference.

What are your standard fees?